Yes, we offer returns on all domestic orders within 7 days of delivery: prepaid and COD. We will refund your order value to the original payment method or UPI/NEFT for COD deducting two-way shipping.

Some items including sale items might not be eligible for return, we recommend reading our returns policy for more details. Please note that we offer returns on custom fitted items but not on fully customised products.

Unfortunately we do not offer returns on international orders unless we made a mistake.

Yes we offer COD to many Indian pin codes up to INR 8000. The COD option will appear automatically at checkout if your pin code is eligible.

Domestic deliveries usuallu happen within 7 days, including 1-2 days processing time. Metro cities can expect slightly faster delivery of 3-5 days.

International orders can take between 7-18 days based on destination.

Yes You can cancel your order before it has shipped. If it has already shipped you'll have to request a return instead.

We partner with leading carriers like Delhivery, DTDC etc. for domestic shipments.

International Orders are shipped by FedEx with Middle East Orders via Aramex.

If you live in Mumbai, you can pick-up your online order from our store, avoiding shipping charges!

Simply choose the pick-up option on checkout, and we'll send you an email as soon as your order is ready for pickup, then you can come at your convenience.

Show us proof of Id or the order conirmation email, and you'll get your bag of SMS goodies!

We offer same-day delivery to select Mumbai pincodes via Porter. If eligible, the option will display automatically at checkout.

Same-day shipment is dependent on product availability, alterations/customisation, time of placing the order and courier availability.

It is not guaranteed and not as secure as regular shipping!

We currently ship to: Albania, Andorra, Australia, Austria, Bangladesh, Belgium, Bhutan, Bulgaria, Canada, Czech Republic (Czechia), Estonia, Faroe Islands, Finland, France, Germany, Gibraltar, Greece, Greenland, Hong Kong SAR, Hungary, Iceland, Ireland, Israel, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malaysia, Malta, Monaco, Nepal, Netherlands, New Zealand, Norway, Singapore, Spain, Sweden, Switzerland, Thailand, United Arab Emirates, United Kingdom and the United States of America.

Residents of other countries are welcome to reach out to see if we could facilitate an order.

Read more about international shipping

International shipping charges vary by country and weight, they are calculated automatically at checkout.

We ship international orders delivery-duty-paid this means you are not liable for additional duty or import taxes when the order reaches your country's customs gateway.

Our checkout system automatically calculates duty to your country based on the product, destination, and order value.

This allows you to have a seamless ordering process with all costs upfront.

We currently have two options for secure payment by international customers. via International Credit/Debit Cards (visa/mastercard) or via Paypal. Rest assured that all our payment providers are PCI DSS compliant.

Please note all billing occurs in INR and your bank might charge conversion and processing fees.

Customisation is one of our favourite things to do. To make any product your own, simply contact us with the details of the product you'd like to customise and what customisation is needed. Our team will reach out to you to confirm all details/requirements and give you a quote. Once you accept the quote, we'll create the order and send you a payment link, post which we'll dispatch!

Please note COD is not available on Custom Orders and Returns/Refunds are not available either.

Yes! We can fit our ready garments to your exact measurements to help you achieve the best look. Look for the "custom" size button on the product page and fill out the measurement form and place your order as normal.

Read more at: Custom Fitting

You can return custom fitted items as per our standard return policy.

You cannot return fully customised products.

Read more at: Returns & Refunds Policy

Yes both services are free.

If your customisation requires additional material or labour we will intimate you about the prices changes and get your approval before proceeding with the order.

Custom fitting usually does not add to the standard delivery timelines.

Certain customisations, especially those including embroidery, mirrorwork, or handpainting can have longer timelines.

Yes the same products are avialbel at the same prices regardless of whether you buy online or in-person.

Some products are currently available in store only while we work to catalogue and upload all of them. Additionally, customisation and services might be easier or more convenient in-person.

Exact details can be found on the product page. The Care Tag is also attached to the product when we send it to you.

Generally though, apparel and sarees which use two or more highly contrasting fabrics should be dry cleaned. Apparel or Sarees with handpainted embellishment should be dry cleaned too. Other cloth items should be hand washed gently and allowed to air-dry inside out so as to prevent the fading of organic colours.

The majority of our fabrics are handloom weaves and prints sourced directly from artisans across the country. However, we supplement natural fabrics with machine-made linings and machine-made plain fabrics.

Please note, there may be slight variations between the actual product and the one displayed on website.

The difference is likely to occur due to different monitor resolution levels, colour settings and/or type equipment (phone, Tablet or PC) and or type of monitor (e.g LCD, CRT).

The difference may also be due to handmade nature of our products using, handloom, hand dyed, natural colours and dyes, paints, natural wood and varied sources for the same material. This only enhances the aesthetic value of the product and are not as such defects or deficiencies in product or services.

Organically dyed fabrics do tend to fade when left to dry in the sun. We recommend either dry cleaning them only, or air drying them turned inside-out.

Imitation jewellery bought off our website should not be exposed to water as this could lead to tarnishing. Pure silver tarnishes naturally, however, you can restore its original shine by cleaning it with a teeth-cleaning powder or getting it cleaned by a jeweller.

Yes, with our Silai Rewards Program, you earn 1 Tanka for every ₹1 you spend! You can then redeem Tankas for dicount coupons.

You can check how many Tankas are in your account by clicking the "stitched-star" icon in the botton right corner of the screen and signing in with your email.

You can redeem Tankas by clicking the "stitched-star" icon at the bottom right of the screen and the selecting "ways-to-redeem" or "your rewards."

For every 25 Tankas earned you get ₹1 off. You can select the denomination of the coupon you'd like from ₹50—2000, upon which you will get a discount code which you can enter upon checkout.

Yes! All your orders, online or in-store earn you Tankas, and you can redeem them in-store or online regardless of where the intial purchases were made.

You can redeem Tankas on most products except for already discounted or sale items.

No, Tankas do not expire.

By participating in the Silai Rewards Loyalty Program (“Program”), you agree to the following terms:

1. Eligibility
   The Program is open to individuals aged 18 or older. Membership is free and limited to one account per person.
   
2. Earning Rewards
   Members earn "Tankas" through qualifying purchases or activities as determined by Spoil Me Silly.Tankas have no cash value and are non-transferable.
   
3. Redeeming Rewards
   Rewards may be redeemed subject to availability and any applicable restrictions. Points cannot be redeemed for cash.
   
4. Expiration & Forfeiture
   Points may expire after a period of inactivity or on a specified date. Spoil Me Silly reserves the right to cancel points in cases of fraud, misuse, or account closure.
   
5. Program Changes
   Spoil Me Silly may modify, suspend, or terminate the Program or these terms at any time without prior notice.
   
6. Account Termination
   We reserve the right to suspend or terminate accounts that violate these terms or abuse the Program.
   
7. General
   Participation in the Program constitutes acceptance of these Terms & Conditions and our Privacy Policy.