Domestic Shipping, Returns, Payment and Cancellation FAQ's
All orders are processed in 1-2 business days, upon which we then dispatch it. Domestic deliveries usually take 1-4 days. However, this is just an approximate timeline- exacting EDD's could be affected by situations beyond our control for example customs.
Furthermore, customised orders might have longer delivery timelines depending on the nature of the customisations.
Delhivery is our preferred partner for all domestic shipments. However, we may opt for other courier companies such as India Post, Blue Dart, DHL or a local provider with International tie-ups depending on location, pin-code serviceability and package size.
If you live in Mumbai, you can pick-up your online order from our store, avoiding shipping charges!
Simply choose the pick-up option on checkout, and we'll send you an email as soon as your order is ready for pickup, then you can come at your convenience.
Show us proof of Id or the order conirmation email, and you'll get your bag of SMS goodies!
We offer same-day delivery to select Mumbai pincodes via Borzo. If eligible, the option will display automatically at checkout.
Same-day shipment is dependent on product availability, alterations/customisation, time of placing the order and courier availability.
It is not guaranteed and not as secure as regular shipping!
You can cancel your order, with certain conditions. We recommend reading our cancellation policy for more details.
Yes, we offer returns on all domestic orders (requested within 7 days of delivery), within certain conditions. We recommend reading our returns policy for more details.
Prepaid orders are refunded post return and inspection via the original payment method less shipping.
COD returns are refunded (less shipping) post-return and inspection when we refund via UPI/NEFT after asking you for these details.
In case of a rejected transaction, you can try again from the rejected transaction page.
If you have navigated away from this page, you can retry a payment from the "your orders" section in your account. We do not process orders until we have received the payment confirmation and we will cancel the order if the transaction is not successfully completed within 24 hours.
International Shipping FAQs
We currently ship to: Albania, Andorra, Australia, Austria, Bangladesh, Belgium, Bhutan, Bulgaria, Canada, Czech Republic (Czechia), Estonia, Faroe Islands, Finland, France, Germany, Gibraltar, Greece, Greenland, Hong Kong SAR, Hungary, Iceland, Ireland, Israel, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malaysia, Malta, Monaco, Nepal, Netherlands, New Zealand, Norway, SIngapore, Spain, Sweden, Switzerland, Thailand, United Arab Emirates, United Kingdom and the United States of America.
Residents of other countries are welcome to reach out to see if we could facilitate an order.
The store currently has our entire stock. The website is in the process of being updated with our entire catalogue of 1000+products. Furthermore, the experience and ease of customisation might be better with an in-person visit.
Exact details can be found on the product page. The Care Tag is also attached to the product when we send it to you.
Generally though, apparel and sarees which use two or more highly contrasting fabrics should be dry cleaned. Apparel or Sarees with handpainted embellishment should be dry cleaned too. Other cloth items should be hand washed gently and allowed to air-dry inside out so as to prevent the fading of organic colours.
The majority of our fabrics are handloom weaves and prints sourced directly from artisans across the country. However, we supplement natural fabrics with machine-made linings and machine-made plain fabrics.
Please note, there may be slight variations between the actual product and the one displayed on website.
The difference is likely to occur due to different monitor resolution levels, colour settings and/or type equipment (phone, Tablet or PC) and or type of monitor (e.g LCD, CRT).
The difference may also be due to handmade nature of our products using, handloom, hand dyed, natural colours and dyes, paints, natural wood and varied sources for the same material. This only enhances the aesthetic value of the product and are not as such defects or deficiencies in product or services.
Organically dyed fabrics do tend to fade when left to dry in the sun. We recommend either dry cleaning them only, or air drying them turned inside-out.
Imitation jewellery bought off our website should not be exposed to water as this could lead to tarnishing. Pure silver tarnishes naturally, however, you can restore its original shine by cleaning it with a teeth-cleaning powder or getting it cleaned by a jeweller.
No two handpainted products will be exacting. No two brush strokes will be the same, thus whilst the overall design will be the same, slight variations could occur. You are wearing a work of art... utterly unique.
Customisation is one of our favourite things to do. To make any product your own, simply contact us with the details of the product you'd like to customise and what customisation is needed. Our team will reach out to you to confirm all details/requirements and give you a quote. Once you accept the quote, we'll create the order and send you a payment link, post which we'll dispatch!
Please note COD is not available on Custom Orders and Returns/Refunds are not available either.
Yes, customisation, as a service, is free. However, if your customisations lead to the usage of more expensive raw materials, the price could change from the original you saw on our website. A final quotation is provided to you before production is started.
The delivery timelines on certain customised products could be significantly different from our ready-made products. Depending on the nature of your customisations, your order will be shipped to artisans across the country- Pune, Bengal, Kutch. This is especially true for handpainted customisations. As such delivery timelines could be as much as 2-3 weeks. Relatively smaller customisations like fabric changes or bead-swapping should take no more that 1-2 days extra. We will confirm the delivery schedule once you finalise your customisation.
We have rates that depend upon the weight of the package and your location. COD rates differ from prepaid rates.
Same-day delivery to select Mumbai pincodes is offered at flat INR80/- (Subject to availability, time and customisation/alteration)