Domestic Cancellations, Returns, Refunds and Exchanges.
We have a 7-day return policy on all domestic orders, which means you have 7 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at firstname.lastname@example.org. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at email@example.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method, less shipping inwards and outwards. Please remember it can take some time for your bank or credit card company to process and post the refund too. Please note COD refunds will occur via NEFT/UPI, depending on your preference. Please share these details with us when we ask post-inspection. Please note shipping will remain deducted from all refunds, including COD refunds.
International Cancellations, Returns, Refunds and Exchanges.
Returns, Cancellations and Refunds
We are currently unable to offer returns and refunds on international orders. We facilitate cancellations prior to the package having shipped.
We will be happy to process returns/refunds/exchanges in cases of wrong product sent/ defective product sent. We are unable to offer returns, refunds or exchanges in cases of wrong size ordered. If you need to return your order, we recommend using reliable, trackable courier services and insuring your shipment. We will be unable to offer refunds in case of lost returns shipments.
Refunds, if issued, will be to the original payment method.